Return & Refund
We follow the rules of the Consumer Council of Norway. If you change your mind about an item, you must notify us by e-mail at : firstname.lastname@example.org within 14 days after having received your order. In all correspondence please write your order number as the Subject in the e-mail.
After receiving a return confirmation by e-mail, please return the product/s as soon as possible but no later than 14 days after sending your notice. Make sure the item is unused and in the same condition that you received it with the original packaging and tags still attached. This means that goods can not be damaged, marked, washed, altered or used, and that all tags and labels are still intact. You are responsible for any reduction in value of the goods caused by the handling of goods that have not been required to verify the nature, characteristics and function. Place items in original shipping box or padded envelope, closed securely. Send the package to:
ULV SHIRTS / Noveltex by Silvia Filip Endresen; Etterstadsletta 98, 0659 Oslo, Norway
Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match with these criteria.
The customer bears the cost of returning the items. Any questions you have about your purchase please contact us by email or phone and we will be happy to help you.
Exchanges are not possible for the moment. If you have bought the wrong size and want this exchanged, will have to first return the product and after this place a new order with the correct product.
If returned goods have been purchased by credit card it is not necessary to send any account no. Refunds will be paid into the account used to make the purchase.